Can I fix my Baser product if a part breaks?

Absolutely! At Baser, we offer a 5-year spare part guarantee on all our products. If any part of your Baser patio umbrella, base, or sandbags breaks, we’ll provide the replacement parts free of charge (shipping and handling costs apply), no questions asked. This is part of our commitment to making durable, long-lasting products that reduce waste and help you save money in the long run.

If something breaks, simply contact us, and we'll send out the necessary part so you can continue enjoying your Baser product for many seasons to come.

Call us Monday to Saturday between:

AEDT: 14:00 – 22:00

Phone: +61 489 07 39 95

Chat with us Monday to Saturday

AEDT: 14:00 – 22:00

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24 hours e-mail response

Personalized support, no robots!

help(@)mybaser.com

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