Baser Terms & Conditions (Australia)

1. Introduction

By accessing or purchasing from Baser’s webshop (www.au.mybaser.com or www.mybaser.com.au), you agree to comply with the terms and conditions outlined below. We strongly recommend reviewing these Terms & Conditions prior to making any purchase.

2. Company Information

Baser ApS operates this website under the following business registration numbers:

• Denmark: DK36912995
• Australia: ABN: 93760703832
• Australia TFN: 661321771

Contact Information Fulfillment/Warehouse:
Address: Ferndell street 4-8, NSW South Granville 2142
AU Phone: 0489 07 39 95
Email: help(@)mybaser.com.au

Contact Information Headquarters:
Address: Bjarkevej 12, 8464 Galten, Denmark
AU Phone: 0489 07 39 95
Email: help(@)mybaser.com.au

If you have any further questions, please contact our customer service at 489 07 39 95 during Australian EST from 15:00 to 23:00, or write to help(@)mybaser.com.au, and we will respond within 24 hours.

3. Website Use & Acceptance of Terms

YOUR USE OF www.au.mybaser.com or www.mybaser.com.au CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS. If you disagree with any part of these terms, you must cease using the Website immediately.

4. Changes to Terms

Baser reserves the right to modify its terms, conditions, and website content at any time. Updates will take effect when posted on the Website, and continued use of the Website constitutes acceptance of these changes.

5. Jurisdiction

This website is intended for users in Australia. Accessing the Website from other jurisdictions is at your own risk, and you are responsible for compliance with local laws. The governing law for Australian consumers is Australian law, including the Australian Consumer Law (ACL).

6. Purchase Process

To complete a purchase, you must provide personal data such as name, address, and payment information. After placing an order, you will receive an order confirmation by email. The agreement is not binding until the item has been dispatched.

All agreements are governed by Australian law, including the Australian Consumer Law. All displayed prices on www.mybaser.com.au are in AUD and include GST unless clearly stated otherwise. The total price, including any applicable taxes, will be shown at checkout.

To make a purchase, you must be able to enter into a legally binding contract. If acting on behalf of a company, you must have the authority to enter into binding contracts on behalf of the company.

7. Payment & Payment Options

We accept payments via VISA, Visa Electron, Maestro, American Express, Apple Pay, Google Pay, MasterCard, and PayPal. Payments are processed securely through PCI DSS-compliant platforms (Stripe, Bambora, Amazon Pay, PayPal). We do not store your payment card details.

If using a Buy Now Pay Later (BNPL) service (e.g., PayPal, Klarna, Affirm), the agreement is between you and the provider, not Baser.

We use cookies on our site to improve your buying experience. You can read about our use of cookies in our Cookie Policy.

8. Shipping, Receipt, and Delivery Time

Orders are shipped via Australia Post and Direct Freight Express. Free shipping is offered within Australia; however, remote or hard-to-reach areas may incur additional fees. Delivery times are typically 3-10 business days, depending on the carrier and destination.

Once an order is shipped, the risk of loss is transferred to the customer. Baser is not liable for lost or stolen packages unless a signature-required service is selected at checkout. If you receive damaged goods, you must notify us and the courier within 3 days of receipt.

9. Right of Withdrawal and 30-Day Right of Return

As a consumer, you are entitled to a 30-day return policy in addition to your rights under the Australian Consumer Law. To exercise this right, email us at help(@)mybaser.com within 30 days of the purchase date, including your order number and recipient details.

Returned items must be in unused, saleable condition. We will hold the payment until the items are received and verified. Return shipping costs may not always be free of charge.

10. 5-Year Spare Part Warranty & Liability

We stand by our products with a 5-year spare parts warranty. If a component breaks due to a defect, we will replace it free of charge, but the customer must cover the costs of shipping, handling, and taxes.

Warranty Exclusions:
Baser is not liable for damages caused by, but not limited to:

• Incorrect or unintended use
• Lack of proper maintenance
• Climatological influences (e.g., wind damage)
• Normal wear and tear

This warranty exists alongside any rights under the Australian Consumer Law. Australian consumers have statutory guarantees under the ACL, which cannot be excluded.

11. Personal Data Policy & Privacy

Our privacy policy forms part of these terms and can be found here.
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

12. Complaints

Complaints are handled according to the Australian Consumer Law. You can make claims for product defects that occur within 24 months of purchase, provided the damage was not caused by improper use, lack of maintenance, or normal wear and tear.

13. Reservations and Disclaimer

We reserve the right to adjust pricing, fees, taxes, and correct typographical errors. We are not liable for delays caused by force majeure, including labor disputes, pandemics, or delays from subcontractors.

14. Scope of Use and User Submissions & Security

You may use the content on this Website solely for personal and non-commercial purposes, provided that all copyright and proprietary notices remain intact. You are prohibited from storing, modifying, reproducing, or distributing significant portions of the Website’s content.

Prohibited Uses:
You may not use the site for illegal activities, including:

• Violating local or international laws
• Transmitting viruses or malicious code
• Spamming, phishing, or collecting data unlawfully
• Infringing on the rights of others

We reserve the right to terminate your access for any violations of the above.

15. Copyrights and Trademarks

All materials on this Site, including its organization and layout, are protected by international copyright laws. You may not copy, distribute, or publicly display any part of this Site without prior written permission from Baser.

16. Links

Baser is not responsible for third-party website content accessed through links on this Website. Accessing third-party websites is at your own risk. If you are interested in linking to the Website, contact us at help(@)mybaser.com.

17. No Warranties

THIS WEBSITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

This does not limit any warranties under the Australian Consumer Law.

18. Governing Law & Dispute Resolution

These Terms are governed by Australian law for transactions with Australian consumers, including the Australian Consumer Law. Any disputes arising will be resolved under Australian law. Arbitration, if necessary, will be conducted in Australian jurisdiction.

19. Limitation of Liability

YOUR USE OF THE CONTENT IS AT YOUR OWN RISK. BASER DISCLAIMS ALL LIABILITY FOR DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SITE, EXCEPT AS REQUIRED UNDER AUSTRALIAN CONSUMER LAW.

20. Indemnity

You agree to indemnify and hold Baser harmless from claims arising from your violation of these Terms, including any breach of third-party rights or legal obligations.

21. Accounts and Security

You are responsible for maintaining the confidentiality of your account credentials. Baser reserves the right to terminate accounts for any fraudulent or illegal activity.