Baser Privacy Policy (Australia)

Last Updated: 25th November 2025

1. Introduction

This Privacy Policy outlines how Baser ApS ("we," "our," "us") collects, uses, and protects your personal information when you visit our website www.au.mybaser.com ("Site") or engage with our services. This policy complies with the requirements of the Australian Privacy Principles (APPs) under the Privacy Act 1988 and addresses international data transfers involving the EU and India. By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site immediately.

2. Information We Collect

We collect the following types of information:

• Personal Information: Information you voluntarily provide while interacting with our services, such as name, email address, shipping and billing addresses, phone number, and payment information when making purchases or subscribing to our newsletter.
• Non-Personal Information: Automatically collected data such as IP addresses, browser types, referring websites, and browsing patterns through cookies and other tracking technologies. This data helps us improve site performance and user experience.

3. Use of Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze traffic. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, but this may impact your experience on our Site.

We also use third-party tracking technologies such as Google Analytics to collect and analyze website traffic. These service providers may place cookies on your device to gather information about your activity. We do not sell or share your personal information with these third parties.

4. How We Use Your Information

Your information is used for the following purposes:

• Processing transactions: To fulfill your purchases, deliver orders, and provide customer support.
• Marketing communications: With your consent, we may send you promotions, updates, and information about new products. You can opt out at any time.
• Improving our website: Analyzing data and troubleshooting issues to improve user experience.

We do not sell your personal information. It is shared only with trusted service providers for the purposes mentioned above.

5. Data Sharing and Third-Party Disclosure

We only share your personal information with third parties under specific circumstances, such as:

• Service Providers: We may share information with third-party providers who assist in shipping, payment processing, or improving our services.
• Legal Requirements: We may disclose information if required by law or in response to legal proceedings.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business.

6. International Data Transfers

We store and process information in compliance with Australian law, but we also process data in the **EU** and **India**. These international transfers are carried out with strict security measures to ensure that your personal information remains protected, and we follow data protection laws such as the **GDPR** in the EU.

7. Security of Your Information

We take reasonable steps to safeguard your personal information from unauthorized access, use, or disclosure. Security measures include encryption, firewalls, and secure socket layers (SSL) for transactions. However, please note that no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security. Your transmission of data is at your own risk.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Accessing and Managing Your Information

You have the right to access, update, or delete your personal information at any time by logging into your account or contacting our customer service team. Under the **Australian Privacy Principles (APPs)**, you can request access to your personal information and correct inaccuracies. If you wish to withdraw your consent or have your data deleted, please contact us using the details below.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information.

11. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If significant changes are made, we will notify users through the Site or via email. Continued use of the Site after changes indicates acceptance of the revised policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Legal business Address: Baser ApS
• Address: Bjarkevej 12, 8464 Galten, Denmark
• Email: help(@)mybaser.com

Local Fulfillment & Returns address

• Fulfillment/Warehouse Australia: Baser ApS c/o Coghlan ltd. pty
• Address: Ferndell street 4-8, NSW, South Granville 2142
• Email: help(@)mybaser.com.au
• Phone: 0489 07 39 95